Our owner, Shannon, originally enrolled in college right out of high school with the aspiration of becoming a fully licensed psychologist. However, shortly after the freshman semester started, life circumstances and the death of a close friend curbed her education…at least for a time…and she decided to pursue other interests.
After spending several years in the building materials (construction) industry as a credit manager, she obtained a bachelor’s degree in Business Management, completed Stephen Ministry courses. She became a Certified Professional Coder® and Certified Professional Biller® through the American Association of Professional Coders (AAPC), is a member of the Michigan Medical Billing Association, and holds active malpractice insurance. Interestingly, she kept coming back to things relating to mental health. Now, IBL specializes in Mental Health Billing. Our office provides services for several Psychiatrists (MD/DO), Fully Licensed Psychologists (PHD/PsyD), Masters Level Psychologists (MA LLP/MS LLP), Social Workers (MSW, LMSW, CSW), and Professional Counselors (LPC) throughout Michigan.
Integrity Billing, LLC (IBL) began in early 2010 after Shannon had a conversation with her grandmother (Me-Mom) shortly before her grandmother passed away. Me-Mom said, “Honey, why are you working so hard for someone else? You can do this on your own.”
After Me-mom passed, Shannon discussed the conversation with her family and they encouraged her to move forward with starting a business. Shannon toiled trying to figure out a name for the company. She discussed her qualms with her mother, to which she replied, “You are going to get a word and that word will be your company name.” One day while driving, the word “Integrity” came to Shannon's mind, thus becoming the business name.
Shannon was unsure about the company name and asked friends, family, and business associates to describe her in a few words. Time and time again, the words or phrases used to describe Shannon were a woman of integrity, honest, loyal, "bird-dog", tenacious, dependable, caring, genuine, hardworking, funny, trustworthy, and finally friend. It was then, she knew "Integrity Billing, LLC" was the perfect name and the cornerstone of the business!
Ellie watching one of the workstations to make sure things are running smoothly.
Ben showing everyone how to relax.
Ellie and Ben supervising the office to make sure everyone is doing their job properly.